Robin Hillary, CEO
Robin Hillary has a dedicated track record of over 10 years of experience as one of the Co-Founders of LitCentral, Inc. She has helped guide the company since 2006 to infuse innovation and technology into capturing consumer and peer-to-peer feedback across multiple vertical markets. LitCentral, Inc. has broken new ground in the field of objective analysis and been awarded multiple patents for improving feedback data. Since 2013 the company has primarily focused its R&D efforts on designing and prototyping advanced patient experience systems to assist international healthcare facilities in replacing outdated simple survey techniques.
Robin has held steady to the global vision and value of capturing patient experiences. She believes distributed ledger technology will open a new world of possibilities for understanding patients' needs and expectations. In order for healthcare to truly become a global industry and reach its massive potential, healthcare facilities must look closer at decentralizing data and use the collective voice of patients to communicate quality.
A native of St. Louis, MO., Robin earned an MFA from Loyola Marymount University Los Angeles and a BS Marketing degree from Southern Illinois University and the University of Oklahoma. As a former NCAA Div I scholarship athlete, she encourages young ladies to hone their leadership skills on the court and to transfer their team spirit, persistence and dedication into successful careers off the court.
Michelle Taylor, COO
Michelle Taylor spent her early corporate career auditing financial statements to ensure legal and banking regulatory adherence for a Fortune 500 Company. She analyzed client business processes and identified key opportunities for improvement over the current method in which paper statements were handled and analyzed – and was instrumental in developing a new “work-in-progress” workflow system. Her management skills were highlighted by repeated successes in hiring, training, motivating and retaining quality personnel, and creating a positive work environment through improving staff experience.
Michelle’s experience also expands to include resolving complex and sensitive consumer complaints, identifying and implementing service improvements and recognizing compliance gaps. As the Escalation Manager with the Keep Your Home California program —established after the state received almost $2 billion from the U.S. Treasury’s Hardest Hit Fund— she personally brought more than 11,500 consumer concerns to resolution.
Michelle’s past experience with workflow management and analysis, and her current focus on consumer satisfaction, has been instrumental in designing LitCentral’s™ patient experience workflow system. She believes in promoting a culture of high performance and continuous improvement, that values learning and a commitment to quality. This mother of three has written and been awarded multiple software patents.
The Advisory Board
London - Actuary and DLT
Alexandra Bertomeu-Gilles is a Fellow of the Faculty and Institute of Actuaries (FIA - UK) and of the Institut des Actuaries (IA - France) with over five years of experience in the actuarial practice. Her areas of work include asset and liability modeling, risk management and regulatory compliance for a top reinsurance company and an insurance holding with business exposures across Europe, Bermuda and the USA.
In 2017, Alexandra discovered digital currencies, first as a new type of investment asset, and thereafter with a strong focus on the underlying decentralized ledger technology. She is currently finalizing a Msc in Digital Currency at the University of Nicosia.
Alexandra’s work now guides companies to implement blockchain solutions via her consultancy The Blockchain Actuary. Her deep understanding of the insurance industry and its inefficiencies coupled with her knowledge on the possibilities of DLT systems allow her to help streamline insurance processes including reinsurance, healthcare insurance, P2P insurance, etc. Alexandra’s early recognition of the potential impact of DLT on the insurance industry has awarded her deep insight, exposure and experience which is instrumental in helping clients with DLT projects achieve success.
Minnesota - Blockchain, AI, Healthcare Infomatics
As a visionary and seeker of knowledge, Elizabeth Durand translates her interests into skills to utilize in business. She was able to apply her certifications in AI for Leaders from Babson College and the Certified Blockchain Business Foundation designation from the Blockchain Training Alliance in her role at Optum. As Director of Strategic Initiatives with the Advanced Technology Collaborative at Optum, Elizabeth focused on blockchain and cognitive technology. Working with distinguished engineers in both fields, she translated how the technologies could apply to solving the “most wicked” challenges in healthcare. Elizabeth led executive business discussions both internally and externally, and it was here that she was introduced to the work of LitCentral.
Elizabeth has been in healthcare for a decade, starting with the pursuit of a master’s degree in healthcare informatics and information management at the College of St. Scholatica, known as a pioneering school for the HIIM program. She went on to work for a consulting company assisting the executive staff and technology teams of rural hospitals with meeting Meaningful Use requirements. Over the past five years, Elizabeth worked with UnitedHealthcare, where she set sales records as an account executive before moving on to Optum to pursue her desire to improve healthcare.
Elizabeth is also a serial entrepreneur, having owned several businesses. It is the entrepreneurial mindset that made her a great fit for several start-up companies early in her career. Not only has she served as a sales consultant, Chief Manager, and VP of Sales for successful young companies, she embraced the media, appearing on national news shows like Dateline, 20/20, The Today Show, 60 Minutes, and Good Morning America. Elizabeth possesses a wealth of knowledge around start-up companies, the healthcare industry, and technology.
California/Mexico - Patient Experience
Over the past 30 years Shelby Speas has concentrated on patient, staff and customer experience. As VP of Ambulatory Services – Mills-Peninsula Health Services (Sutter Health), Shelby focused the entire organization on providing superb patient and staff experiences. She successfully managed 40+ departments for the hospital, producing 67% of bottom-line for seven years. Shelby was the Service Excellence Chair for ten years for Mills-Peninsula Health Services, and conducted organization-wide training that improved OP and IP satisfaction scores from the 56th percentile to the 90th percentile. She led design and construction of 40 projects to transform a 450,000 sq.ft. hospital into the first comprehensive outpatient center in Northern California – Mills Health Center. Services included cancer, surgery, imaging, rehabilitation, Diabetes Institute, lab, therapies, cardiology, and women’s services. Shelby was instramental in increasing outpatient volumes by 7%. Mills Health Center departments maintained 98th percentile satisfaction scores for ten years, performing over 1,000,000 services per year. The success of this center’s design and patient experience scores earned Shelby a key role on the design team for a new $600 million hospital, wholly created for optimum patient experience.
As VP of Clinical Operations at San Diego Based FQHC, Shelby managed 21 direct reports, 450 FTE’s, serving 14 clinics, Health Education, Imaging, Women’s Health, Therapies and Special Populations. Opened a new, 22,000 sq. clinic in March 2014. Working with Honsha Inc., Shelby led the implementation of LEAN processes throughout the clinics.
In 2015 Shelby established Alliance for Good Works, an NPO to help children in the San Diego – Mexico cross-border area. The NPO worked with a Casa Hogar (orphanage) for 60 girls – mentoring and teaching life skills. She supports pediatric cancer patients in Baja through a collaboration with St. Jude’s Research Hospital, Rady Children’s Hospital and Hospital General de Tijuana. Hospital General now has the best pediatric cancer outcomes in all of Mexico and patients do not pay.
California - Compliance & Risk Managment
After serving for decades in multiple roles as a key executive in the financial services sector, in 2007 William Feigles was recruited to serve as Chief Executive Officer in the formation of a data security firm serving an untapped and unique market niche dealing with critical security breaches related to HIPPA and other highly sensitive environments. It was in that role that William shifted his career focus from operations and production to compliance and risk management.
In 2011, William joined the oversight team for the Keep Your Home California program. Federally funded and formed under the California Housing Finance Agency (CalHFA) Keep Your Home California developed and delivered groundbreaking programs which have assisted nearly 85,000 California households in avoiding foreclosure. Serving initially as a Quality Control Analyst, William was tasked with founding the program’s first Compliance Unit in 2012. In addition to compliance functions, William’s unit is responsible for the direction of policy and procedure development, data security, internal controls, and client escalations. William serves as the primary contact for one of the program’s key federal regulators.
In 1991, in the midst of a highly successful financial services career, William enrolled in a senior executive program and earned his Master’s Degree in Business Administration from Pepperdine University’s Graziadio Business School. As a key part of his course work, William developed a strategic business plan for a real-world organization facing a business crisis. The plan was accepted by federal regulators and implemented by the organization as the cornerstone of their turn-around strategy.
California - Value Based Care & Bundled Payments
Since 2015 Anna Koelln has worked within the Healthcare industry designing and implementing value based care initiatives, specifically focused on medical and surgical bundled payments for Medicare and Medicare Advantage. She has worked for Remedy Partners and most recently at UnitedHealthcare as Vice President of Bundled Payments, overseeing 22 markets nationwide. Anna has focused her time on advising acute and post acute providers, hospitals and payers on operational and clinical strategies to streamline patient care, improve communications and increase savings.
Prior to working in Healthcare Anna spent over eight years within the public sector working as the Wisconsin State Manager for the American Institutes for Research. She worked directly with the Wisconsin Department of Public Instruction, Governor’s office and Milwaukee Public Schools in facilitating meetings and leading project teams to develop and implement new policies and state-wide initiatives.
Anna brings a strong background in public sector and healthcare consulting and strategic planning. She excels at developing long term partnerships, and identifying solutions for her clients by establishing trust and building consensus. Anna received her B.A. from Towson University and her M.A. from Johns Hopkins University.
California - Genomics, Blockchain and Capital
Jay Goth is a founder and principal at Murrieta Genomics, the genomic sequencing incubator situated at the Murrieta Innovation Center. The company provides access to next generation sequencing technology for researchers in the health, veterinary, agriculture, forensics and direct to consumer industries. The company is a true business incubator, offering mentorship and guidance from both the scientific and business perspective to aspiring genomic-related entrepreneurs. He is also the managing partner of Forentis Fund, a life science venture fund focused on precision medicine. Jay is a serial entrepreneur, having been involved in dozens of startups in the energy, technology, biotechnology and financial industries. Jay is the executive director of InSoCal CONNECT, a nonprofit that works closely with university researchers, private companies and investors to advance innovation in Southern California.
LitCentral is proud to announce its new membership in the Barcelona Health Hub (BHH). Spain is one of three countries selected for the Proof of Concept. BHH presents the company with an extraordinary opportunity to interact with elite global insurance and pharmaceutical companies as well as a network of local medical providers. We are excited for a fruitful partnership.